Bio Bidet Customer Return Policy and Information
Refunds, returns, and exchanges
For returns or warranty services, please contact Bio Bidet Customer Support.
P: 847-458-2334 E: support@biobidet.com
Returns must be initiated by the customer within 30 days of the purchase date and require an RMA number (Return Merchandise Authorization Number) issued by Bio Bidet Customer Support. Customers are responsible for return shipping costs. Collect shipments or shipments sent with instruction to collect shipping cost from the recipient (Bio Bidet), will be deducted from the amount refunded. Due to the hygienic nature of our products, Bio Bidet cannot accept returns on products that have been used and defines used as units that have been removed from packaging, connected to water or electricity, and placed on porcelain or installed. All returns are subject to review and can be declined if received in poor condition. Restocking and handling fees may apply. Refunds will be issued to the original payment method unless otherwise agreed upon. Refunded amount includes the cost of the product at the time of the transaction as well as shipping fees.
Smart Toilets:
Due to the difficulty and customer cost in transporting this product, Bio Bidet will NOT accept any smart toilet returns (Prodigy, Discovery DLX) due to the unit being an incorrect size, measurement, shape, incompatible with the customer's bathroom, or the customer simply changing their mind. Due to the large dimension and weight, a white glove curbside service will be used for transporting all smart toilets.
If Your Product Arrives Damaged:
When damage is discovered during delivery:
If you see any damage while the delivery carrier is still present, do not accept the shipment. Take photos of the damage, obtain any related carrier paperwork you can, and refuse the delivery. Then reach out to our customer service team for assistance.
When damage is found after delivery (concealed damage):
If the issue is noticed after the product has been delivered, take photos of the damage and contact our customer service team as soon as possible.
Claims for damaged and/or missing items must be received within 48 hours of delivery by email or phone: support@biobidet.com – 847.458.2334. For issues of a unit arriving damaged or missing parts, contact Bio Bidet for an authorized RMA number by emailing support@biobidet.com with your full order information including PO#, customer name, customer phone number, customer address, purchase date, and reason for return. Do not sign for damaged items.
Please note: we are unable to assist with damage claims or concerns about visible or structural defects reported after these timeframes, including any issues discovered once the product has been installed or modified.
To request return authorization, please visit the URL below: https://biobidet.com/pages/return-policy
Closeouts and Open Box Items:
Any product labeled as “clearance” or “open box” is considered a final sale and cannot be returned or exchanged.
30-Day No-Risk Trial
For a Limited-time promotion From September 14 through November 13, 2026, the BB-2000 bidet toilet seat, elongated and round, purchased at biobidet.com is eligible for a 30-Day No-Risk Trial. You may return the seat within 30 days of delivery for a full refund of the purchase price, including original shipping, even if the seat has been installed and used. Original packaging is required, and a prepaid return label is provided. Limit one trial per customer or household. This promotional trial applies only to the BB-2000 seat and does not change the standard return policy for other products.